How-to Guide: Map the Customer Experience

Tin Sheets Planning, Sales Leave a Comment

We recently prepared an article about Customer Journey Mapping for our friends at WineDirect. Learn more about how mapping your customer interactions can lead to more growth and increased sales. You may have seen or heard the term “customer experience journey mapping” but may not be familiar with what it entails or have a good grasp on how it applies …

Proper Prior Planning Prevents Poor Performance

Jay Christianson BARCS, Planning Leave a Comment

With COVID-19 business closures reaching further into the future, it is a good time to start working on how to get customers back into your business, once you are reopened; while simultaneously working on the best way to manage the changes brought about by the lockdowns. Now is the time to build plans. A few weeks ago, we introduced BARCS, …