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Why Your Customer Experience Matters

Wednesday, 07 April 2021 by Jay Christianson
The customer is always right. Right? Maybe they aren’t always right, but the customer-centric perspective is crucial when making changes to your business. Measuring decisions against the customer experience quality metric will help ensure that you are providing a positive interaction. Even though I am what most people would call a “techie,” I am still
  • Published in Business, Planning
Tagged under: Customer Journey Map, Customer Service
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