Solutions

Sometimes identifying a problem can be the real challenge.

With our unique business perspective, we work with you to develop a 360° business view, help hone in on complex and muddy problems, clarify your situation, and help you understand where best to apply progressive solutions. Drawing from our diverse background, powerfully developed toolset, and broad connection base, we have or can find an answer for every problem.

Our scope is company-wide, as we can affect the most solution impacting other parts of your company; however, we can also drill down into single problem solutions as your needs require. Our passion for improving everything we touch is the key to our model for all business consulting solutions. Our motto is "Lift While You Climb," and we look forward to providing the boost you need to find the solutions and achieve your goals.

The impediment to action advances action. What stands in the way becomes the way.
- Marcus Aurelius

Cultivate • Create • Captivate

Each of these concepts has a different solution and focus. While the first two focus internally on your company, the real traction of the services we offer is to captivate. Captivate is the true execution of your goals, as this segment builds direct-to-consumer strategies, provides customer engagement tools and maps out your customer's whole brand experience. In addition to our foundation strategies, we believe in the intelligent integration of technology to help cultivate your success. We also believe in finding the right tool for the job. Our toolset contains diverse solutions that can adapt to every problem when needed.

01

Cultivate and Optimize

Whether you are just starting your business or you’re looking to re-evaluate your current processes, there is never a wrong time to analyze, evaluate, and strategize how to tap into your potential growth. We will help you chart a course to align your business processes to achieve tangible results, increase your profitability, and meet your goals and objectives.

02

Create a Connection

The most important asset of your business is the customer, and providing a top-notch, memorable experience is key to finding success. Whether through eCommerce, direct-to-consumer/retail sales, or subscription-based marketing, providing the best customer service is not an easy task, especially when you are just getting going and don’t have a dedicated team to manage these vital tasks. With our years of experience, we can help take these tasks from daunting to duck soup.

03

Captivate Your Consumer

You have a great idea. Now it’s time to ensure that all future customer interactions are equally significant. With our small creative team, as well as a network of experienced and proven partners, we dedicate our complete resources to helping you create the whole package and give you the tools to sell your story effectively. Whether you are looking for a minor packaging tweak or launching an entirely new brand, we have the experience and knowledge to make your brand a success.

Tool Sets

B.A.R.C.S.

Our Business Administration Response Coordination System (B.A.R.C.S.) is a multi-use tool that provides a framework for all of your company planning needs. With this system, we work with you to identify the challenge or opportunity, collaborate to build highly focused goals, and ultimately help you formulate an administration response. Response plans can be applied on a small scale or across your entire company and used for day-to-day details or scale up to events like pandemic response plans.

Business to Consumer Marketing

You know that your most important asset is your customer, but do you know what they want? What are the best ways to reach them? How do you make your interactions meaningful? With a combination of practical expertise and focused goals, we'll help you create a positive and memorable customer-focused experience sure to keep your customers engaged.

Business Optimization Services

Your processes need to be streamlined and effective to find continued growth and success for your business. We will work with you to analyze your business and measure your processes’ efficiency, productivity, and performance. After careful assessment, we'll work together to create and implement a plan to optimize your operations, reduce waste, and effectively utilize your resources for maximum growth and success.

Customer Journey Mapping

The most important asset of your business is the customer, and providing a top-notch, memorable experience is key to finding success. Building customer journey maps provides visual representations of your customer’s interactions from the very first contact to the end of a customer’s life with your brand.

On-Site Services

We know that no matter how good remote tools can be, sometimes there is no replacement for having on-site help. Our on-site services focus on high-intensity, quick-duration meetings, and analyses to maximize your budget dollar while providing you with the best service. Learn more about how we can bring our full toolbox to your location and put it to work for you.

Strategic Planning

Now is a critical time for companies to think about how they will handle day-to-day details, from a single customer incident in a small shop to a globally sized company managing the current COVID-19 situation. Using our B.A.R.C.S. (Business Administrative Response Coordination System) toolset, you can find a clear path for managing your company until we return to a more normal business environment.

Website Management & Design

You want your website to look good, but you also want to provide a positive and memorable user experience. From ensuring ease-of-use to SEO to high-quality content, we work with you to create engaging and functional websites on WordPress and eCommerce solutions to ensure a seamless direct-to-consumer experience. For those in the wine industry, we are official Project Managers with winery eCommerce and DTC leaders, WineDirect and Commerce7, and can help with all aspects of website design, shopping cart, and club set-up.

Winery Specific Services

With over 50 years of combined experience, our team has been involved in every aspect of winemaking; our vineyard experience covers a broad range of climate, topography, and everything in-between. We’ve worn every hat in the winery. As your winery coach, we can help you with everything from grape selection, fermentation procedures, and bottling to telling your brand story, the best way to streamline your wine club, and the key to cultivating and captivating lifelong happy customer relationships. Tap into our expert knowledge and let us help you succeed by providing sober solutions for your intoxicating industry.